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SmarterCare PPO Plan

The SmarterCare PPO Plan provides comprehensive medical benefits and quality care. It provides access to both in-network and out-of-network providers. Be sure to review the provider directory to ensure your preferred providers are in-network.

Plan Administrator

The SmarterCare PPO plan is administered by Anthem who will provide services, including member services and medical claims processing.

Leidos Group Number: 201108

Anthem Customer Service Phone: 833-549-1179

Website: www.anthem.com

 

Locate an In-Network Provider
  1. If you have created an account on the Anthem website, log into your Anthem account, click on "Care" then "Find Care"
    1. If you have not created an account, visit https://anthem.com/find-care
  2. Scroll down to “Use Member ID for Basic Search”
  3. Enter the corresponding prefix for your location as it appears on the flyer
 
Anthem Network Deficiency Accomodation

If there is no in-network provider available within 25 miles of the member’s home, the Plan will cover an out-of-network provider at the in-network level. The member must call Anthem to arrange the network deficiency accommodation. If balance-billed, the member must call Anthem to reprocess the claim.

How the SmarterCare PPO Medical Plan Works

Under the SmarterCare PPO Medical Plan, coverage is provided under Anthem BCBS which provides an extensive selection of physicians, hospitals and specialists. Refer to the SmarterCare PPO Coverage Chart for details. 

Precertification

If a participant is enrolled in the SmarterCare PPO Medical Plan, precertification is required for services such as hospitalization, skilled nursing care, home healthcare, hospice care, residential treatment facility or partial hospitalization for mental health disorders or substance abuse, bariatric surgery, gene therapy, gender affirming treatment, stays in a rehabilitation facility, comprehensive infertility services, Advanced Reproductive Technology (ART) services, injectables (immunoglobulins, growth hormones, etc.), kidney dialysis, knee surgery, wrist surgery, outpatient back surgery, private duty nursing, cosmetic and reconstructive surgery, transcranial magnetic stimulation and emergency transportation by airplane. Precertification for Applied Behavioral Analysis is also highly recommended to confirm medical necessity. Other services may also be subject to precertification requirements. Before receiving treatment, contact Anthem to verify whether precertification is required.

For in-network services, the in-network providers are responsible for obtaining pre-certification. For out-of-network services, the participant is responsible for obtaining precertification.

The Plan Administrator will certify the medical necessity and length of any applicable hospital confinement for inpatient care. Under Anthem, pre-service review must be requested at least the day prior to the admission. The Plan Administrator will work with a participant’s doctor to ensure that the hospitalization is appropriate, medically necessary, and timely, and then let the participant know the number of days for which admission has been certified.

If an emergency occurs, and it is not possible to get advance authorization, the participant or provider must notify the Plan Administrator of all inpatient treatment within 48 hours of the admission. The participant or provider must contact the Plan Administrator regarding an emergency admission, regardless of whether the facility is in-network or out-of-network.

If the participant fails to obtain the required precertification, benefits may be reduced, or the Plan may not pay any benefits.

Coverage

Anthem Virtual Care

Anthem Virtual Care is available to employees enrolled in the SmarterCare plans. You can connect with a doctor 24/7 for common health issues such as the flu, allergies, migraines and pink eye. Mental health and emotional healthcare are also available by appointment. You can set up a video visit with a licensed therapist or board-certified psychologist or psychiatrist. Dermatologists are also available 24/7 for common skin conditions such as acne, psoriasis and rosacea. Maternal care support under the Building Healthy Families program is available through video visits on the app—no appointment needed. For breastfeeding assistance, you can schedule secure online visits with a lactation consultant, counselor or registered dietitian.


Anthem Virtual Care flyer