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SmarterCare PPO Plan

The SmarterCare PPO Plan provides comprehensive medical benefits and quality care, giving you more flexibility with access to both in-network and out-of-network providers. The PPO plan also includes features such as low deductibles and out-of-pocket maximums. Plus, prescription drugs are covered without being subject to the deductible.

The PPO plan is administered by Anthem BCBS. They provide administrative services, including member support, network access and medical claims processing. Under Anthem, members have access to a dedicated Family Advocate and a dedicated Clinical Advocate.

Plan Administrator

The SmarterCare PPO Plan is administered by Anthem BCBS.

Leidos Group Number: 201108

Anthem Customer Service Phone: 833-549-1179

Website: www.anthem.com

 

Locate an In-Network Provider
  1. Visit https://anthem.com/find-care
  2. Scroll down to “Use Member ID for Basic Search”
  3. Enter the corresponding prefix for your location as it appears on the flyer

How the SmarterCare PPO Medical Plan Works

Under the SmarterCare PPO Medical Plan, coverage is provided under Anthem BCBS which provides an extensive selection of physicians, hospitals and specialists. Refer to the SmarterCare PPO Coverage Chart for details. 

Precertification

If a participant is enrolled in the SmarterCare PPO plan, precertification is required for the following types of services: hospitalization, skilled nursing care, home healthcare, hospice care, residential treatment facility or partial hospitalization for mental health disorders or substance abuse, bariatric surgery, gene therapy, gender affirming treatment, stays in a rehabilitation facility, comprehensive infertility services, Advanced Reproductive Technology (ART) services, injectables (immunoglobulins, growth hormones, etc.), kidney dialysis, knee surgery, wrist surgery, outpatient back surgery, private duty nursing, sleep studies, applied behavioral analysis, cosmetic and reconstructive surgery, transcranial magnetic stimulation and non-emergency transportation by airplane.

For in-network services, the in-network providers are responsible for obtaining pre-certification.  For out-of-network services, the participant is responsible for obtaining precertification.  

The Plan Administrator will certify the medical necessity and length of any applicable hospital confinement for inpatient care.  Under Anthem, pre-service review must be requested at least the day prior to the admission. The Plan Administrator will work with a participant’s doctor to ensure that the hospitalization is appropriate, medically necessary, and timely, and then let the participant know the number of days for which admission has been certified.

If an emergency occurs, and it is not possible to get advance authorization, the participant or provider must notify the Plan Administrator of all inpatient treatment within 48 hours of the admission. The participant or provider must contact the Plan Administrator regarding an emergency admission, regardless of whether the facility is in-network or out-of-network.

If the participant fails to obtain the required precertification, benefits may be reduced or the Plan may not pay any benefits.

Coverage

Mental Health & Substance Abuse

The SmarterCare PPO medical plan includes mental health and substance abuse benefits. For more information on how the mental health and drug or alcohol treatment works, visit the sections below.

Anthem Virtual Care

Anthem Virtual Care is available to employees enrolled in the SmarterCare plans. You can connect with a doctor 24/7 for common health issues such as the flu, allergies, migraines and pink eye. Mental health and emotional healthcare are also available by appointment. You can set up a video visit with a licensed therapist or board-certified psychologist or psychiatrist. Dermatologists are also available 24/7 for common skin conditions such as acne, psoriasis and rosacea. Maternal care support under the Building Healthy Families program is available through video visits on the app—no appointment needed. For breastfeeding assistance, you can schedule secure online visits with a lactation consultant, counselor or registered dietitian.


Anthem Virtual Care flyer