Benefits Summary Plan Description



Reach a Doctor Any Day, Anytime

If you're enrolled in a Healthy Focus medical plan, you have an additional health resource available to help you. Teladoc provides unlimited access by phone or video to a national network of U.S. board-certified doctors, including pediatricians.

Contact Teladoc to help with non-emergency medical issues, such as an ear infection, sinus problems, cold and flu symptoms, urinary tract infection, pink eye, allergies and more. Doctors can diagnose, treat and prescribe medication for many medical issues by phone or online video consultation. The cost is $40 per consultation. However, the consultation fee will be covered at 100% once the annual in-network deductible has been met.

Starting in 2018, Teladoc will offer dermatological and caregiver consultations. Refer to the informational Dermatology flyer or Caregiver flyer for more details.

Here’s how it works:

  1. Visit and click Set up account. You will need to provide the required information and set up a personal profile to use the service. You can set up your profile online at no cost. There is a one-time $12 convenience fee if you use a Teladoc representative to set up your profile.
  2. Request a phone or video consultation.
  3. A U.S. board-certified doctor will review your electronic health records and respond to discuss your health issue or concern.
  4. The doctor will recommend a treatment or, if necessary, phone a prescription into the pharmacy of your choice. You can request Teladoc to forward information regarding your consultation to your normal primary care physician.

Teladoc phone consultations are available 24 hours a day, seven days a week. Video consultations are available from 7 a.m. to 9 p.m. in your local time zone, seven days a week.